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4Service software

Software 4Service

4service

4Service is a comprehensive Field Management System (FMS) designed to manage and optimize technical support, maintenance, and field service operations.

It enables real-time planning, tracking, and monitoring of service activities, improving operational efficiency, team coordination, and customer satisfaction.

Operational Flows and Functionalities

  • access and manage data related to customers, service orders, systems, machines, technicians, and spare parts
  • enrich ERP-imported records or create new entries directly in 4Service
  • organized and traceable ticket creation
  • assignment to technicians
  • real-time tracking of service requests (including customer access)
  • management of on-call shifts to ensure timely emergency response
  • accurate logging of intervention hours
  • advanced scheduling of maintenance and support activities
  • resource assignment and prioritization
  • real-time request status monitoring
  • customizable activity reports
  • creation and tracking of work orders
  • real-time progress monitoring
  • full traceability of interventions
  • management of service contracts with clause tracking
  • preventive maintenance planning to avoid unexpected downtime
  • technician activity monitoring
  • task assignment and execution tracking
  • reporting of ordinary and extraordinary interventions
  • accurate time allocation per job order
  • digital compilation of checklists, test reports, and service sheets
  • operational data collection to improve service quality and ensure compliance
  • material consumption tracking
  • inventory optimization
  • traceability of parts used during interventions
  • real-time performance indicators
  • intervention time tracking
  • request status management
  • technician productivity evaluation
  • SLA (Service Level Agreement) compliance monitoring
  • mobile access to service data
  • on-site intervention logging
  • document management directly from the field
  • customizable checklists, test reports, and service sheets
  • integration with ERP, WMS, CRM systems

Technical Features

Web-based application, deployable on-premise or in the cloud

Modular and scalable architecture

Multi-language support (Italian and English by default)

PC modules for supervision, control, and configuration

Mobile modules for operational management via PC, tablet, and smartphone

No client-side installation required – accessible via standard web browser

Why Choose 4Service?

Real-Time Management of Support and Maintenance

Real-Time Monitoring

Track and manage service requests with live status updates

Optimized Scheduling

Plan interventions with detailed reporting and direct cost tracking

On-Call Management

Schedule on-call shifts based on technician skills and availability

Mobile-Optimized Access

Seamless access from smartphones and tablets

Dashboards & KPIs

Real-time performance analytics and productivity indicators

Invest in Innovation with 4Service

Adopting 4Service means transforming how your company manages field operations—reducing downtime, improving service quality, and enhancing customer satisfaction through digitalization and real-time control.

Other 4Next solutions

4ware

A web-based WMS (Warehouse Management System) designed to optimize intralogistics processes and manage warehouse operations efficiently – from inbound to outbound.

Learn more

4prod

A real-time MES (Manufacturing Execution System) solution for planning, monitoring, and controlling production processes, improving productivity, quality, and resource allocation.

Learn more

4service

A field service management platform (FMS) for scheduling, tracking, and optimizing technical support, maintenance, and on-site interventions.

Learn more

Discover our Competence Center

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Design and development of robotic automation systems, as
well as electrical and pneumatic installations for intralogistics and general industry.

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Development of software solutions for industry and logistics to support digitalization.

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Design and development of customized technologies for
intralogistics handling.