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Competence center Service

Service: a Customer-Centric approach to industrial support

With a customer-focused strategy, LCS Group offers flexible maintenance contracts tailored to specific operational needs, ensuring rapid response times and reliable technical support.

Combining advanced technical expertise with cutting-edge technologies, our service division is a trusted partner for companies seeking operational continuity and maximum efficiency.

service

Routine maintenance is carried out by specialized teams to meet every operational requirement.
LCS support is backed by a well-structured organization composed of dedicated departments to ensure full coverage:

  • Electromechanical Department: Monitors wear conditions and performs maintenance on hardware components.
  • PLC Department: Manages maintenance and updates of industrial control systems.
  • PC Department: Provides support and updates for software and user interfaces.
  • Back Office: Handles service requests, coordinates interventions, and monitors performance outcomes.

LCS provides emergency maintenance services beyond standard system management.

These interventions are performed in urgent situations requiring immediate restoration of operations. LCS supports clients during emergencies, ensuring uninterrupted productivity and operational reliability.

We offer a 24/7 technical support service, ensuring fast and effective responses to any customer need.

Our flexible coverage ranges from 5×8 to 7×24, with response times tailored to specific requirements. We provide remote support and guarantee next-business-day on-site interventions. With LCS, you can rely on always-available, precise, and reliable assistance to ensure operational continuity and maximize system performance.

LCS provides co-management services, assisting clients in the daily operation of their systems. Our specialists ensure effective knowledge transfer, supporting a gradual handover of competencies to optimize system performance and operational autonomy.

We help clients minimize downtime and extend system lifespan by evaluating the replacement of components based on obsolescence.

Our service includes:

  • Replacement of obsolete parts
  • Installation and configuration
  • Inventory planning
  • Collaboration with certified suppliers

We offer hardware and software upgrades to adapt systems to evolving operational needs. Clients can contact our back office at any time to submit new requirements, which are promptly evaluated by our technical team.

LCS offers custom training programs for client personnel to maximize the use of implemented solutions and keep technical skills up to date.

Conducted by certified experts, our courses cover:

  • Proper use of technologies
  • Operational best practices
  • Compliance with safety regulations


This ensures maximum productivity and regulatory compliance.

Using advanced tools, LCS monitors system performance in real time, providing detailed analytics to identify areas for improvement. This enables clients to maximize efficiency, reduce operational costs and maintain high quality standards

Discover our Competence Center

Automatic storage solutions, handling systems, and sorting
integrated through proprietary software.

Technical support to ensure performance, operational continuity and technological
updates.

Management and implementation of advanced solutions for the simulation and integration of AGV and AMR fleets in intralogistics projects.

Advanced software solutions for automating baggage sorting, cargo handling, and storage
processes.

Design and development of robotic automation systems, as
well as electrical and pneumatic installations for intralogistics and general industry.

Development of software solutions for industry and logistics to support digitalization.

Design and development of customized technologies for
intralogistics handling.